Customer Care Centre
Serving Our Citizens Contact Us: Phone: 905.683.7575
Toll Free: 1.877.420.4666
TTY Service: 905.420.1739
Fax: 905.420.4610
Email: customercare@pickering.ca
The City of Pickering, and its employees, are committed to enhancing customer relations and providing total quality service at all times. The Customer Care Centre provides a link between municipal departments and you “the customer”, to enhance our service delivery.
Customer Care Centre staff are responsible for promoting Customer Service training and initiatives for City employees to ensure that you, as a citizen, taxpayer and customer, are treated with courtesy and respect by knowledgeable staff.
The Customer Care Centre offers centralized customer service, receiving and responding to municipal enquiries and concerns, and ensuring that all customers receive prompt attention and service. Customer Care Centre staff will respond to you within one business day.
As part of our ongoing customer care initiatives, we have implemented our Customer Care Feedback Program. In order to assist us in evaluating our service delivery to you, please take a moment to complete our Customer Care Feedback form. Your comments are important to us!
Our Customer Care Centre staff will be pleased to address any municipal concerns or enquiries you may have. We are here for you – the customer!
We are also pleased to provide you with our online Service Request, please access the following:
Please feel free to visit the Customer Care Centre in person, or contact our friendly staff.
Key Contact Names:
For Direct Access, dial 905.420.4660 plus the 4-digit extension shown below.
Judy Hodgson, Manager, Customer & Administrative Services, ext. 2165, jhodgson@cityofpickering.com
Chyrel Hagg, Supervisor, Customer Care, ext. 2173, chagg@cityofpickering.com
Kristen O’Donnell, Customer Care Representative II, ext. 2001, kodonnell@cityofpickering.com
Doug Hardy, Customer Care Representative II, ext. 2026, dhardy@cityofpickering.com
Mary Jo Holley, Customer Care Representative I, ext. 2028, mjholley@cityofpickering.com
